On May 29, 2024, I bought two games from the PlayStation Store and paid ₺1,171.52 using my Nays card. Unfortunately, I came across an error message that simply stated, "An error occurred." Even though the charge went through, the games didn't show up in my library. I have made several attempts to reach out to customer service, but unfortunately, I have not been able to find a resolution. Could you please add the games to my library or provide a refund to my account?
My PlayStation Plus account was charged 2440 TL on February 28, 2023, for three games that my young child bought by accident. The refunds for two of the games have been approved and sent, but the refund for the other game, which is worth 1440 TL, hasn't been made in 2.5 months. When I called Sony Pl...
On April 26th, 2023, I purchased a game for my PS4 console for 175.60 TL through the PS app. However, the game did not download to my console even though the payment was deducted from my card. This happens for the first time, I never had any issues with previous game purchases. I need assistance abo...
Dear PlayStation Turkey Support Team, I am reaching out to address a persistent issue I have been encountering while attempting to purchase a PlayStation Plus membership. When trying to purchase the membership through my console (PS5), and using different cards in the process, I consistently receive...
On November 29, 2024, ₺1499.99 was charged to my PlayStation account for an EA Play subscription I never purchased, used, or downloaded. When I contacted support to request a refund, I was met with someone who barely spoke Turkish and rudely informed me that a refund was not possible. When I mentio...
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