On May 29, 2024, I bought two games from the PlayStation Store and paid ₺1,171.52 using my Nays card. Unfortunately, I came across an error message that simply stated, "An error occurred." Even though the charge went through, the games didn't show up in my library. I have made several attempts to reach out to customer service, but unfortunately, I have not been able to find a resolution. Could you please add the games to my library or provide a refund to my account?
Dear PlayStation Turkey Support Team, I am reaching out to address a persistent issue I have been encountering while attempting to purchase a PlayStation Plus membership. When trying to purchase the membership through my console (PS5), and using different cards in the process, I consistently receive...
On November 29, 2024, ₺1499.99 was charged to my PlayStation account for an EA Play subscription I never purchased, used, or downloaded. When I contacted support to request a refund, I was met with someone who barely spoke Turkish and rudely informed me that a refund was not possible. When I mentio...
On September 24, 2025, around 6:00 PM, I tried to purchase Uncharted 3 through Psapp, but by mistake, I ended up buying Uncharted 1 instead. About one hour after the purchase, I immediately requested a refund but received a message saying that the refund could not be processed. My transaction ID is ...
On September 23, 2025, at 01:56 AM, a charge of ₺1,499.99 was made to the credit card linked to my PlayStation account, even though I did not make any purchase. In my bank statement, the description appears as “PlayStation Network reconciliation: 2010740”, but there is no invoice or order number rel...
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