Dear Playstation Turkey, My refund request was not accepted on the grounds that the game was downloaded; but the game is a PS5 game. I don't even have a PS5. Even I realized that I bought the wrong version of the game when there was no download option. Sony's response is that the game has been downloaded/started to be downloaded, so no refunds can be made. I wonder where it downloaded? Even though I forwarded it twice, I received the same answer; The policy is ridiculous from the beginning anyway... You can see very easily games played for how long, how many MB was downloaded etc. It is not possible to download the game when i dont have ps5 and there is no active download button.. I mean, we say Sony is a big company, but they are worse than the oriental cunning. I'm sure I wouldn't have this problem even in a company that doesn't understand corporate governance at all. I want a refund for the game, which I bought the wrong version and couldn't download. Or you should just erase/abolish refund policy... I have never experienced such a stupid situation with any company.
I purchased Gran Turismo 5 for ₺2000 directly from Sony’s official site for my PS5, but the game won’t open at all. I paid the full amount, yet I can’t access what I purchased! To make things worse, there’s no way to reach support—no response, no assistance, nothing. This is unacceptable. I expect S...
For the dlc that my son bought by mistake, they do not give any returns even though I sent an e-mail about the refund in the same minute without playing. We can't get any support from the Playstation Turkey team, and we can't even get a return to our e-mails about the problems experienced. Not us, b...
I recently requested refunds for a few games on PlayStation. These games were purchased less than two weeks ago and haven't even been downloaded. Yet,...
In the PlayStation Store on November 9th, 2022, I paid 699 Turkish Lira for the game Sonic Frontiers. Due to the speed of the game causing me problems, I played the game once and then requested a refund under the file number 08523572, and they promised to assist me once. Then, despite my repeated ca...
Complaint Regarding PlayStation 5 Guarantee Issue in Turkey I am reaching out to you for assistance and clarification regarding a warranty issue with my SONY PlayStation 5 console, purchased on November 25, 2023, from a Public store in Greece. At the time of purchase, it was my understanding and we...
Comments