We purchased GTA V for our PlayStation 5. On the PlayStation screen, the game's picture appears as "GTA V." Now, when I enter the store via PlayStation, it looks the same, and I bought the right GTA when I purchased it. But when you enter the game, GTA Online appears and demands a fee to open the story mode, which we have already paid for. We bought GTA V, not Online, at least that's what we see when we enter the store via PlayStation. If there is a mistake in the pictures that appear in the store, it's not our fault. When we enter the store on the computer, we see that these games are differentiated there. But when logged in from PlayStation, this distinction does not exist. We wanted to buy GTA V, which includes the story mode, not only Online, and we are not wrong. We want a refund. Could you please assist us? Note: We've added pictures from our PS5 screen; it's clear that the mistake is from the PS store, not us.
Yesterday, I purchased GTA 5 Online from the PlayStation Store. Today, the game was downloaded and installed. However, when I tried to open it, I could not enter the online mode. The game informed me that without a PSN Plus subscription, I cannot access GTA Online, and that I only own the story mode...
I purchased GTA V specifically to enjoy its online gameplay. About two months ago, I downloaded the game, played it for a short time, then deleted it because I got bored. About a month later, I decided to reinstall it. While the story mode launches without any issues, GTA Online won’t open at all—ne...
I purchased Forza Horizon 5 for my PlayStation 5, expecting a smooth and enjoyable gaming experience. However, after the latest update, I can no longer access the game. Every time I try to launch it, I encounter a recurring error message saying, “You must sign in to your account,” even though I am a...
Around 2 to 3 years ago, I purchased the Grand Theft Auto V (GTA 5) Premium Edition on CD for PlayStation 4. I played the game offline for a long time, assuming everything was fine. However, only recently—after nearly two years—I realized that the package never included an online activation code, wh...
I purchased Gran Turismo 5 for ₺2000 directly from Sony’s official site for my PS5, but the game won’t open at all. I paid the full amount, yet I can’t access what I purchased! To make things worse, there’s no way to reach support—no response, no assistance, nothing. This is unacceptable. I expect S...
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