On March 16, 2024, I attempted to purchase the game "Giga-Bash" from the PlayStation Store for my son. However, instead of the game, I accidentally bought one of the in-game packages. I realized this after downloading it. I immediately requested a refund. Today, the PlayStation support team emailed me, stating, "Unfortunately, this content has been used within the game and cannot be refunded." Now I ask you, how can I use an in-game consumable item for a game I haven't even downloaded? Does the entire PlayStation support team consist of unqualified individuals? Let me reiterate, I accidentally purchased an in-game consumable instead of downloading the actual game. What part of that concept is difficult to understand? Have you bothered to check if "Giga-Bash" is in my profile or if I even purchased it? Instead of sending canned responses, I urge a sensible representative to reconsider my refund request. PlayStation support case number: 25358949.
On November 29, 2024, ₺1499.99 was charged to my PlayStation account for an EA Play subscription I never purchased, used, or downloaded. When I contacted support to request a refund, I was met with someone who barely spoke Turkish and rudely informed me that a refund was not possible. When I mentio...
On January 4th, 2023, I joined up for their PlayStation Plus subscription. But quickly realized that wasn't my cup of tea, so I canceled it the same day, now, PlayStation promised me a refund within five days, yet here we are, twenty days later, with no money in sight! What's going on, PlayStation? ...
Dear Customer Service Representative, I mistakenly purchased Call of Duty Black Ops 6 through the PlayStation Store. This transaction occurred without my authorization, and I would like to request a refund for the game. Below are the details of the purchase: Game Purchased: Call of Duty Black Ops...
I am a Sony PlayStation Plus Deluxe member, and my credit card is naturally connected to my account. My 5-year-old child accidentally purchased a package in a game, which included clothing or other items. Without any approval, Sony immediately charged my credit card ₺699 + ₺69. I contacted PlayStati...
My PlayStation Plus account was charged 2440 TL on February 28, 2023, for three games that my young child bought by accident. The refunds for two of the games have been approved and sent, but the refund for the other game, which is worth 1440 TL, hasn't been made in 2.5 months. When I called Sony Pl...
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