I placed an order for 10 items from Pet Smart and paid in full, but I only received 1 item. When I contacted the company, they claimed the payment I made was for shipping, not the product itself. This makes no sense, as there was no warning during the purchase process about the items being out of stock or limited in quantity.
The representative I spoke with on the phone suggested the items might have been unavailable, but this was never communicated at the time of purchase. This experience has left me feeling misled and frustrated. I demand a clear explanation and either the delivery of the remaining items or a full refund for the incorrect charge.
I placed an order on Pet Smart, which included 20 cans of Goody cat food (Order No: 358IM3829U). The package arrived yesterday, and while the outer box was intact, when I opened it this morning, I discovered that several cans had burst and spilled onto the others. I had to wash each can individually...
On March 25, 2024, I placed an order with Pet Smart for two packs of the Salmon Steril 10+2 cat food. The next day, I received a call informing me that the item was out of stock. I was left wondering why the product wasn’t removed from their site if it wasn’t available, causing unnecessary inconveni...
I purchased 30 packs of wet dog food from Pet Smart, but the delivery was a disaster. The courier threw the package into my yard while I wasn’t home. When I found it, the box was soaked, emitting a terrible smell, and one of the packets had burst open, likely days earlier. The spoiled food created ...
I ordered Pet Smart wet cat food online at night, but the next day, I received a call saying there was a stock issue. They offered me a different variant of the same brand and asked for my consent, which I reluctantly gave. However, when I got home, I noticed the original item was still available, ...
I ordered a birdcage from Pet Smart’s website, which advertised "free shipping." However, when the cage arrived, it didn’t meet the specifications I needed, so I requested a return. Pet Smart provided a return shipping number, and I sent the item back. To my surprise, they deducted the shipping cost...
Comments