I ordered a birdcage from Pet Smart’s website, which advertised "free shipping." However, when the cage arrived, it didn’t meet the specifications I needed, so I requested a return. Pet Smart provided a return shipping number, and I sent the item back. To my surprise, they deducted the shipping cost from my refund, despite their "free shipping" claim. When I called to address this, I was met with aggressive and dismissive responses from customer service. According to consumer protection laws, if "free shipping" is advertised, there should be no deduction for return shipping. Despite explaining this, they maintained their stance. I expect Pet Smart to honor their policy and refund the full amount without any deductions.
I purchased a 3 kg bag of Hills duck cat food from Pet Smart, mistakenly thinking it was chicken. When I realized my error, I tried to initiate a return. However, their website provides no clear information on return policies. I filled out the return request form but found no instructions, shipping ...
I placed an order for 10 items from Pet Smart and paid in full, but I only received 1 item. When I contacted the company, they claimed the payment I made was for shipping, not the product itself. This makes no sense, as there was no warning during the purchase process about the items being out of st...
I placed an order on Pet Smart, which included 20 cans of Goody cat food (Order No: 358IM3829U). The package arrived yesterday, and while the outer box was intact, when I opened it this morning, I discovered that several cans had burst and spilled onto the others. I had to wash each can individually...
I purchased 30 packs of wet dog food from Pet Smart, but the delivery was a disaster. The courier threw the package into my yard while I wasn’t home. When I found it, the box was soaked, emitting a terrible smell, and one of the packets had burst open, likely days earlier. The spoiled food created ...
I recently ordered a 7 kg bag of Hills Kitten Chicken Cat Food from PetSmart’s Turkish website. Although the price was surprisingly low compared to other sites, I went ahead and made the purchase. Soon after, a woman claiming to be a PetSmart employee called me directly on my personal phone, explain...
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