On March 25, 2024, I placed an order with Pet Smart for two packs of the Salmon Steril 10+2 cat food. The next day, I received a call informing me that the item was out of stock. I was left wondering why the product wasn’t removed from their site if it wasn’t available, causing unnecessary inconvenience. When I asked why they hadn’t updated their stock, the representative couldn’t provide an answer, clearly due to an error on their part. For anyone considering ordering pet food from Pet Smart, I recommend calling to confirm stock first—this experience felt like dealing with a small shop rather than a professional retailer. I expect Pet Smart to improve their stock accuracy to prevent this from happening to others.
I purchased a 10 kg bag of Hills cat food from PetSmart, only to find out it was manufactured in April 2023 and expires in October 2024. Selling a near-expired product for a high price feels unfair, especially since it’s impossible for my cat to consume such a large amount in just a few months. I pa...
I placed an order for 10 items from Pet Smart and paid in full, but I only received 1 item. When I contacted the company, they claimed the payment I made was for shipping, not the product itself. This makes no sense, as there was no warning during the purchase process about the items being out of st...
I ordered Pet Smart wet cat food online at night, but the next day, I received a call saying there was a stock issue. They offered me a different variant of the same brand and asked for my consent, which I reluctantly gave. However, when I got home, I noticed the original item was still available, ...
I purchased a 3 kg bag of Hills duck cat food from Pet Smart, mistakenly thinking it was chicken. When I realized my error, I tried to initiate a return. However, their website provides no clear information on return policies. I filled out the return request form but found no instructions, shipping ...
On September 12, 2023, I placed an order (Order No. 897FI45227A) from Pet Smart for a 4.5kg bag of Orijen Puppy Small Breed food. However, when my shipment arrived three days later, I discovered that they had sent a 1.8kg bag instead of the 4.5kg bag I paid for. This mistake is unacceptable. I expec...
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