I placed an order through PetSmart, and my payment was processed successfully, but my item was never shipped. Despite c...alling and messaging customer service repeatedly, I have received no response whatsoever, and all communication attempts remain completely ignored. I demand an immediate resolutio
On August 21, 2025, I placed an order on the PetSmart website for 40 units of Goody Lamb Adult Canned Dog Food (400g) an...d paid $30 using my credit card (Order No: 672CI8358O). Although six days have passed since placing the order, my items have still not been shipped. My designated delivery address
I placed an online order on the Dose Pet Care website on July 18. Ten days have passed, but my item has still not been d...elivered, and I am completely unable to contact the company. I sent messages via Instagram that were left unread, their website is no longer accessible, and their phone line consta
I recently ordered a 7 kg bag of Hills Kitten Chicken Cat Food from PetSmart’s Turkish website. Although the price was s...urprisingly low compared to other sites, I went ahead and made the purchase. Soon after, a woman claiming to be a PetSmart employee called me directly on my personal phone, explain
I purchased a 10 kg bag of Hills cat food from PetSmart, only to find out it was manufactured in April 2023 and expires ...in October 2024. Selling a near-expired product for a high price feels unfair, especially since it’s impossible for my cat to consume such a large amount in just a few months. I pa
I recently experienced a frustrating lack of clear communication from PetSmart about their holiday operating hours. I pl...aced an order under the impression it would be processed the same day, only to find out later that they don’t operate on holidays—a detail they expect customers to somehow anticipa
I placed an order on Pet Smart, which included 20 cans of Goody cat food (Order No: 358IM3829U). The package arrived yes...terday, and while the outer box was intact, when I opened it this morning, I discovered that several cans had burst and spilled onto the others. I had to wash each can individually
I ordered a birdcage from Pet Smart’s website, which advertised "free shipping." However, when the cage arrived, it didn...’t meet the specifications I needed, so I requested a return. Pet Smart provided a return shipping number, and I sent the item back. To my surprise, they deducted the shipping cost
On March 25, 2024, I placed an order with Pet Smart for two packs of the Salmon Steril 10+2 cat food. The next day, I re...ceived a call informing me that the item was out of stock. I was left wondering why the product wasn’t removed from their site if it wasn’t available, causing unnecessary inconveni
I ordered Pet Smart wet cat food online at night, but the next day, I received a call saying there was a stock issue. Th...ey offered me a different variant of the same brand and asked for my consent, which I reluctantly gave. However, when I got home, I noticed the original item was still available,
