I recently ordered a 7 kg bag of Hills Kitten Chicken Cat Food from PetSmart’s Turkish website. Although the price was surprisingly low compared to other sites, I went ahead and made the purchase. Soon after, a woman claiming to be a PetSmart employee called me directly on my personal phone, explain...
I purchased a 10 kg bag of Hills cat food from PetSmart, only to find out it was manufactured in April 2023 and expires in October 2024. Selling a near-expired product for a high price feels unfair, especially since it’s impossible for my cat to consume such a large amount in just a few months. I pa...
I recently experienced a frustrating lack of clear communication from PetSmart about their holiday operating hours. I placed an order under the impression it would be processed the same day, only to find out later that they don’t operate on holidays—a detail they expect customers to somehow anticipa...
I placed an order on Pet Smart, which included 20 cans of Goody cat food (Order No: 358IM3829U). The package arrived yesterday, and while the outer box was intact, when I opened it this morning, I discovered that several cans had burst and spilled onto the others. I had to wash each can individually...
I ordered a birdcage from Pet Smart’s website, which advertised "free shipping." However, when the cage arrived, it didn’t meet the specifications I needed, so I requested a return. Pet Smart provided a return shipping number, and I sent the item back. To my surprise, they deducted the shipping cost...
On March 25, 2024, I placed an order with Pet Smart for two packs of the Salmon Steril 10+2 cat food. The next day, I received a call informing me that the item was out of stock. I was left wondering why the product wasn’t removed from their site if it wasn’t available, causing unnecessary inconveni...
I ordered Pet Smart wet cat food online at night, but the next day, I received a call saying there was a stock issue. They offered me a different variant of the same brand and asked for my consent, which I reluctantly gave. However, when I got home, I noticed the original item was still available, ...
On September 12, 2023, I placed an order (Order No. 897FI45227A) from Pet Smart for a 4.5kg bag of Orijen Puppy Small Breed food. However, when my shipment arrived three days later, I discovered that they had sent a 1.8kg bag instead of the 4.5kg bag I paid for. This mistake is unacceptable. I expec...
I purchased a 3 kg bag of Hills duck cat food from Pet Smart, mistakenly thinking it was chicken. When I realized my error, I tried to initiate a return. However, their website provides no clear information on return policies. I filled out the return request form but found no instructions, shipping ...
I placed an order for 10 items from Pet Smart and paid in full, but I only received 1 item. When I contacted the company, they claimed the payment I made was for shipping, not the product itself. This makes no sense, as there was no warning during the purchase process about the items being out of st...
I purchased 30 packs of wet dog food from Pet Smart, but the delivery was a disaster. The courier threw the package into my yard while I wasn’t home. When I found it, the box was soaked, emitting a terrible smell, and one of the packets had burst open, likely days earlier. The spoiled food created ...