Why Has Pegasus Airlines Not Paid Flight Compensation for 40 Days?

Due to overbooking in Berlin, my daughter Zeynep O*** could not get on the plane to go see her family after the earthquake. Instead, she had to move her trip to the next day. We have been waiting forty days for the 400 euros in compensation for a student whose family was hurt by the earthquake, but we still haven't gotten it. Using the reference number 08309977, we have talked to customer service more than once. The money of other people who tried to get on the same flight but were turned away has already been given back to them. This took place a few days ago. When will the person get paid for the mental pain that the unpaid day and the wound from the earthquake caused?