When we bought the ticket, we received an e-mail indicating that we have a baggage allowance of 10 kilograms for babies. Since there was no detailed information, we put all the needs of our children in our parent suitcase and made 2 suitcases of 29 kilos by using the right to kg. The authorities at the Chisinau airport said that we had to make a separate suitcase for the babies. They wrote the kilos in the 2 existing suitcases as excess luggage and we had to pay. If we were given detailed information, you have the right to 10 kg, but in case you have to make an extra suitcase for the baby. We used to do it that way. We paid an extra fee of 2200 lei for this situation.
They overcharged me for baggage. We are a family of five (including one infant), so a total of 90 kg. I weighed everything at home, but unfortunately, the lady at check-in made a mistake regarding the infant. We didn’t have time to wait, so I accepted her charge of £170, which was more expensive tha...
When I went to the counter for check-in, the guy said that I had extra luggage, which was literally 0.9 kg extra. When I measured my luggage at home, it was 20 kg, and at the airport, it was 20.9 kg. And they made it troublesome for me, saying I needed to either pay or remove items. You can imagine ...
On the morning of August 19 at Sabiha Gökçen Airport, I experienced a major issue with my Pegasus flight, PNR 13M8M3. During baggage drop-off, although the total weight for three people was calculated together, I was forced to take back two of my suitcases on the grounds of excess weight, and the ba...
On 30.08.2024, we were scheduled to fly from Istanbul to Sarajevo with Pegasus. When I checked our baggage allowance through Flybot on Pegasus's official website, it showed that everyone had a checked baggage allowance of 20 kg. The story is a bit long, but I'll keep it short. When I bought the tick...
My wife and our 9-month-old baby flew with Pegasus Airlines from Sabiha Gökçen to Cyprus Ercan airport on June 6, 2024, at 09.00. We tried getting luggage tags from the kiosks here. When the device did not generate a luggage tag, we went to counter F1 under the supervision of the staff. When it is o...
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