When I went to the counter for check-in, the guy said that I had extra luggage, which was literally 0.9 kg extra. When I measured my luggage at home, it was 20 kg, and at the airport, it was 20.9 kg. And they made it troublesome for me, saying I needed to either pay or remove items. You can imagine how frustrating it is to open your luggage in front of everyone to take something out. 0.9 kg is simply a jacket. It is really nonsense of Pegasus. Because the guy said Pegasus strictly requires it. So what I did was remove a jacket and wear it on me. But I was already frustrated before a long trip. Pegasus has no right to do this. They should calibrate their scale.
I purchased a ticket from Pegasus Airlines for the Sabiha Gökçen to Skopje flight on 24/07/2024 at 19:25. The ticket I bought did not include cabin or checked baggage, only a small under-seat bag allowance of up to 3 kg. Before leaving home, I weighed my bag to confirm it was approximately 3 kg. Ho...
On August 2, during my flight from Izmir to Düsseldorf with Pegasus, we were allowed 20 kg per person. I weighed our extra bags before departure, and they were only 1 kg over the limit. However, a female Pegasus staff member refused to tolerate the extra weight, insisting we pay a €50 fee. Despite e...
On December 12, 2024, during the 8:50 AM Brussels flight with Pegasus Airlines, I was aware that I didn’t have checked baggage allowance, so I carefully packed a standard laptop bag weighing under 3 kg. However, at boarding, staff claimed my bag exceeded the size limit, using the crowd as an opportu...
Dear Pegasus Representatives, On September 17, 2025, I experienced serious inconvenience on your PC2281 Dalaman – Istanbul Sabiha Gökçen flight. Although I have traveled many times with the same cabin-size suitcase—purchased and sold as cabin-compatible—your staff refused to allow me to bring it o...
On September 7, 2024, during my Pegasus flight PC1025B from Hannover, an extra baggage fee of €50 was charged to my credit card at boarding. I only had one bag and did not have excess items, and I even stated that I could rearrange my bag, wear multiple layers of clothing, or leave some belongings b...
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