Pegasus's customer service department treats its clients with a lot of disdain. The app has been broken for a very long time now; I haven't been able to buy extra tickets or checked bags for a very long time. In my most recent attempt to purchase, my credit card was charged twice but no ticket was issued. To register my complaint, I used the number 07993217. However, when I called PGS customer service to report the refund and application issue, the representative on the phone told me that "if I am having so many problems, then I can buy a ticket from another company." Another thing is that the same customer service rep told me there was nothing they could do because I was the only one having issues and nobody else was. The quality of Pegasus's solutions and service policy, as well as the value they offer, have become painfully obvious to me. I've flown with PGS for years, and despite having a problem once, the company did nothing to resolve the situation. Even though I requested a refund, I have not received any money back as of yet.
Pegasus Airlines is really driving me crazy. When I booked my trip, I paid extra for extra baggage allowance. However, when I arrived at the check-in counter, they informed me that it wasn't displaying in their system. I was told to pay again for the identical bags, but they still wouldn't honor the...
Pegasus provides zero quality care and attention to customers and ignores their demands. When we were late for our flight, we paid the difference at the box office. They requested cash, which we provided, but the staff failed to process the transaction correctly. As a result, we couldn't see the tic...
In my experience, Pegasus is the worst. I got email confirmation and paid extra for reserved seats so that my friend and I could sit together. However, our seats were given differently when we checked in, thereby dividing us. The employees were really impolite and did not give any help when I brough...
Pegasus Airlines seriously let me down. On two separate flights, both my suitcase and my mother’s were damaged. I filed two official complaints — #13219839 and #13156891 — with photos and detailed reports clearly proving the damage. Despite all this, Pegasus continues to ignore our complaints, dragg...
On April 4, 2025, I wanted to buy a ticket from Pegasus Online transactions. When I went to the payment screen, the application gave an error and asked for confirmation again, this error was repeated 3-4 times. Afterwards, I saw that only the price of the ticket with the PNR number ESDSZ7 was fixed ...
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