Dear Sir, (To be forwarded to your General Manager) I bought a ticket for my son through my own account, within the scope of your campaign and in accordance with the campaign conditions. While I was happily and excitedly dreaming of buying my gift ticket and going to my son, I was astonished when I received your e-mail this morning informing me that I would not be able to benefit from the gift ticket campaign because my contact information was not registered. I never accept this. All my contact information is registered on the system. Your short messages and information are constantly sent to me via both e-mail and phone. Could you please explain how these messages would be delivered to me if they were not registered? Therefore, this is your problem, not mine. As a customer, how can I know about technical glitches!!! Since my son is studying in Paris, we have been buying tickets from THY both with the miles we have earned and ourselves, but for the first time, we bought tickets from your company through my account in order to benefit from the campaign and for my son to meet Pegasus. Even though I had minor problems from time to time, I mostly preferred you because of your price policy. As someone who flies with you constantly and thinks and trusts your brand value, I would like to inform you that I will not plan any future flights with this company, which upsets its customers with feedback that does not suit its name. As a customer who I trusted you with, but whose trust you damaged by disappointing me, I will share this situation with my entire close circle. I also inform you that, without prejudice to my legal rights, I will share this situation on all social platforms and that I will take all legal action, including the Consumer Arbitration Panel. From now on, I will never do business with a company that tries to justify itself by blaming the mistake on its customer with a simple e-mail, instead of finding the fault of the gift ticket on itself!!! Honestly, I misunderstood you, I'm very sorry. It's a shame for your name and brand value, such a shame..... Finally, I reiterate my request for a gift ticket and I want this problem to be solved urgently.
Dear Pegasus Customer Service Team, it has been 45 days since my free tickets were defined, yet they have not been issued. I have reached out to your customer service team by phone and email at least 15 times, including on October 13, October 15, and October 18, 2024, as well as on other dates. Desp...
Dear Sir/Madam, I am writing to follow up on my application number 13028456, for which I have yet to receive any concrete response. Last year, due to an overbooked flight under PNR number PQ5ACZ, your supervisor at the check-in counter informed my spouse and me—in writing—that: The ticket amount (₺5...
During a Pegasus sale, I recently purchased plane tickets for myself and my 4-year-old child. To my dismay, I discovered that the discount was only applied to my ticket because I am an airline member. I contacted them, wondering why they didn't apply the same discount to my child's ticket, given tha...
On December 16, 2025, my flights PC1136 (ORY–SAW) and PC2204 (SAW–ADB) were canceled by Pegasus after the connection between the flights was cut off. However, I can see that new tickets for the same routes, airports, and similar departure times are currently available for sale at significantly highe...
Comments