On March 25, 2025, I canceled my ticket with [Ticket Number / PNR Code]. However, as of today, April 1, I have not yet received my refund. On March 26, I received the following message from you and provided the required account details on the same day: "Upon review, it has been determined that your refund could not be automatically processed to the original payment account. In order to proceed with the refund, please reply to this email with your complete account details, including IBAN number, Branch Name-Code, Bank Name, Account Holder’s Full Name, and if it is a foreign bank, also the SWIFT Code." Despite submitting the necessary information, I have not yet received any payment. I kindly request an urgent update regarding this matter. Details can be found in those tickets : 12417968 and 12417900
Dear Sir/Madam, I am writing to follow up on my application number 13028456, for which I have yet to receive any concrete response. Last year, due to an overbooked flight under PNR number PQ5ACZ, your supervisor at the check-in counter informed my spouse and me—in writing—that: The ticket amount (₺5...
I requested the cancellation of a ticket I purchased on February 11 within two hours, but even after a month, I have yet to receive a refund. Despite numerous phone calls to customer service, I have been consistently told that the refund will be processed, but it has not been. This lack of action is...
On 13.07.2025, I purchased a ticket from the Pegasus office at Istanbul Sabiha Gökçen Airport for Antalya Airport. About 15 minutes after purchasing the ticket, I canceled it. However, even after two months (today is 31.08.2025), the amount of ₺6010 has not been refunded to my bank card. My PNR code...
On October 9, 2024, I purchased two separate tickets for the Helsinki-Istanbul route scheduled for March 25, 2025, via the Pegasus app—well, at least I thought I did. While the first ticket was successfully booked, I never received a PNR number for the second one, and it does not appear in the app e...
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