On 22/07/2025, I purchased 4 tickets from Pegasus for the Ankara–Istanbul flight. Since it would be my children’s first time flying, we specifically wanted to travel at a bright hour, so I paid about ₺900 extra per person to choose the 19:00 flight. However, our flight was delayed, and we were transferred to a later flight at a darker hour, which was much cheaper. I had been willing to pay the higher price so that my children could enjoy their excitement and have a pleasant first flight experience. When I contacted customer service, I only received the standard response: “Delays may occur, you accepted this risk.” A month later, they got back to me but offered no solution or compensation. I paid nearly ₺6,000, whereas the cheaper flight cost only ₺700 per person. The emotional disappointment we experienced was never compensated—my children’s excitement was ruined, and as a family, we were left with great disappointment. I request that Pegasus refund the price difference I paid or provide new tickets for my children. I also ask that passengers’ grievances be taken into account in such situations and that similar issues do not happen again.
On 11 May, I bought a flight ticket from Pegasus Airlines to travel from Izmir to Istanbul on 27 May. While the 13:10 flight on that day was priced at ₺999, I chose to pay ₺152.69 more for the 11:10 flight because I had early meetings and interviews. However, on the day of the flight, the plane was ...
Hello. I purchased a ticket for my planned flight from Pegasus Airlines in May. I had flights scheduled for June 6 from Tbilisi to Ankara and June 13 from Istanbul to Tbilisi. Despite requesting my Istanbul departure flight to be redirected to Ankara, the Customer Representative ignored my request a...
On June 16, 2024, at 06:35 AM, we had a flight for 2 from Istanbul Sabiha Gökçen to Balıkesir Edremit with Pegasus Airlines. We arrived at the airport at 5 AM, completed the check-in process when we bought our tickets, and handled other procedures using automated machines, including dropping off our...
Hello; On December 8, 2023, we had a connecting flight from Zurich to Esenboğa Airport. We had a 4-person ticket for 2 adults, 1 child aged 15, and 1 child aged 4. We completed the check-in procedures a week before. Our Pegasus Airlines flight, scheduled for 11:40 on the day of the flight, was delay...
I am writing to formally submit a complaint regarding the unacceptable treatment I received from Pegasus Airlines on June 2, 2025. I had a confirmed ticket worth ₺797 for a flight scheduled to depart from Antalya Airport to Istanbul Sabiha Gökçen at 12:00 PM. I arrived at the gate approximately 20 m...
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