Pazarama Delivered My Adore Bookshelf Broken and Ignored My Complaint

On September 1, 2025, I ordered two Adore Modern 5-Shelf Bookcases (43x182x26) through Pazarama, order number 781757914, and one of them was delivered broken. I immediately contacted Pazarama’s call center, and they told me to request a replacement part through Adore. I submitted the request, and Adore asked for photos and a video of the damaged part, which I sent. However, I received no further updates. When I called Adore’s customer service, they said the broken part was being remanufactured and would take 10 days. Later, I was contacted by DHL, who informed me that the replacement part had broken again during shipment and asked if I wanted to return it. I agreed to the return. I contacted Adore again, and they said the part would be produced once more. But DHL broke the part again during shipping, and it was returned to the sender. I called both Pazarama and Adore customer service multiple times. Each time, I was told the part had been shipped again, but DHL had broken it once more and returned it before it reached me. I called Pazarama’s call center more than ten times, and although they repeatedly said, “We’ll get back to you,” no solution or follow-up was ever provided. Having to explain the same situation over and over again each time I called was also exhausting. I requested that the replacement part be sent safely with a different courier, or, if that’s not possible, that my order be canceled and refunded. However, Adore stated they could not use any shipping company other than DHL. I want my product delivered without damage or for the order to be canceled and my payment refunded. It has been over two months, and the issue still hasn’t been resolved—I’ve had to renew my complaint around 15–20 times. This was my first purchase from Pazarama, and due to this experience, I will not shop there again. I request that my issue be resolved urgently and my grievance compensated.