On July 1, 2025, at 10:57 PM, I placed an order for an air conditioner from the Sanaleşya store, with Order No. 905279532, totaling ₺161,229. Shortly after placing the order, I realized I had mistakenly selected the wrong product. I immediately submitted a cancellation request under the Consumer Protection Law No. 6502 and the Distance Sales Regulation.
However, I was told the item had already shipped and could only be canceled once I received and returned it. The order shows a tracking number (Net 578838363), yet when I contacted the shipping company, they confirmed no package existed under that number. Additionally, the e-archive invoice required under the Distance Sales Agreement and Pre-Information Form was never issued in my name.
Despite multiple messages and inquiries to the seller and customer service, I have received no response. I demand a proper investigation and action in line with the sales agreement. If this matter isn't resolved, I will file formal complaints and take legal action against both the store and the seller. I insist that the order either be canceled immediately or that the product actually be shipped. Even if I receive the product, I will initiate a return.
Ten days ago, I purchased the Arçelik 15325 A++ Ecological Inverter air conditioner from Arçelik’s official website. My order number is 119204621. I paid ₺38,800 by credit card. However, my product still hasn’t been delivered. The installation address is in the Elazığ Merkez district. Although I pur...
On July 28, 2025, I placed order number 10387158791 totaling ₺3,064.68, which was handed over to Aras Kargo (Tracking Number 5655*******53). On July 30, 2025, I received an email stating that the order had been delivered; however, no product ever reached me. When I called the cargo branch, they info...
On November 19, 2024, I canceled the products I ordered under order number 121911249890946 through the IKEA application. Despite this, an invoice for my order was issued on November 21, 2024. On November 25, 2024, I received an email from IKEA with reference number 061911241553706, informing me that...
On July 16, 2023, I placed an order for an air conditioner at www.beko.com.tr with order number 100626960. Air conditioners were raised by 2000 TL after I placed my order. Today, 05/08/2023, they have still not delivered the air conditioner, they have not contacted me in any way, and they are waitin...
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