On October 28, I ordered green tea from Pazarama (order number: 745874801). In my first order, even though I purchased multiple packs of green tea, only one pack was delivered. After waiting about 10 days, they issued a ₺250 satisfaction coupon and asked me to place a new order. This time, I ordered three packs, but again, only one was delivered. The same issue occurred in both orders. I contacted customer service multiple times to resolve the problem. To compensate for the missing items, they first gave me a ₺250 coupon and later another ₺74 coupon for the two missing packs. I paid a total of ₺360, yet both of my orders were incomplete. For 20 days, my products remained missing, and I received neither a clear explanation nor a proper solution. I request a refund for the two missing packs of green tea, an explanation for the issue, and assurance that necessary steps will be taken to prevent such problems in the future. I am not satisfied with Pazarama’s lack of attention and insufficient resolution throughout this process.
On September 7 and 18, I placed three separate orders to Antalya through Pazarama. In my orders, I purchased Çaykur Filiz tea, thinking the products were 1 kg each. However, the items delivered to me were only 500 grams. This means I paid the price for 1 kg but received only 500 grams of tea. For my...
My complaint is about a product I purchased through Pazarama. The item, which I bought via a promotional campaign, broke down after 20 days. Since 15 days had passed, the seller refused to accept a return. I contacted customer service through both phone and messages, explaining that the product was ...
I am an expat living in Türkiye, and I placed an order from Yemeksepeti Market on 13 December at around 11:44, with the order number #tfw-phzp. When the delivery arrived, more than five items that I had paid for were missing from the order, with a total value of 1,118 TL. After noticing the missing ...
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