I purchased the Just Cavalli JC1L370M0035 model watch from Pazarama app. The watch, which arrived on 28 November, came broken and not working. Because I liked the product, I had previously placed another order for the same watch, but I requested a cancellation due to losing trust in the seller. Despite this, the order I canceled was shipped anyway, and the seller did not respond to any of my messages. For the defective watch, I submitted a return request under order number 667827497, and the other order, even though canceled, was shipped under number 5389***36. I contacted Pazarama customer service, but they were not helpful at all in resolving the issue. I request that the defective product be returned without delay and that I receive a full refund promptly. For the other order that was shipped despite my cancellation, I ask that the shipment be stopped before reaching my address by contacting the courier company and that its refund also be issued urgently. Experiencing such problems in my first purchase, I do not consider shopping from this platform again.
My complaint is about a product I purchased through Pazarama. The item, which I bought via a promotional campaign, broke down after 20 days. Since 15 days had passed, the seller refused to accept a return. I contacted customer service through both phone and messages, explaining that the product was ...
My recent shopping experience with Pazarama and the seller Good Market has truly left me confused and disappointed. I placed an order for a mobile phone, order number 658777726, and after a long wait, all I got was an empty box. I reached out to customer service right away to start the return proces...
Unfortunately, I made a mistake when shopping on the Pazarama website. The item I ordered on April 30, 2024, arrived in my district on May 6, 2024. I informed the courier that I did not wish to accept the delivery and would return it. In other words, I did not accept the thing and returned it instea...
On July 9, 2025, I purchased a D-Smart digital code through the Pazarama app. Digital products are expected to be delivered quickly, but I waited four full days without receiving any code. During this time, the order status remained “Preparing.” Then, on the fourth day, the system suddenly marked th...
On January 17, 2025, someone gained unauthorized access to my Pazarama account and placed orders for gold worth ₺21,969.95 without my consent. Within 15 minutes of noticing, I contacted Pazarama customer service to cancel the orders. Shockingly, they told me cancellations weren’t possible. I then as...
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