I placed an order on 10.05.2025. My Pazarama order number is 166203830, and the MNG Kargo order number is PZ02544742595. Since 12.05.2025, the package has been listed as being at the Göktürk branch under tracking number 658025353338. I contacted MNG customer service by phone, message, and email, but received no response. This morning, I called the Göktürk branch and found out that the delivery vehicle had caught fire—something everyone seemed to know except me. I was told that the product would be resent. Since I purchased the item through Pazarama, MNG Kargo also shares responsibility. I expect both companies to act more responsibly in this matter. I urgently request that my product be delivered to me as soon as possible.
Despite having experienced a similar issue before, I have once again faced the same problem with Sürat Kargo. My shipment with tracking number 00681014218711, containing 3 kg of food products, was sent on October 4, 2025, at 11:09 a.m. I received an SMS on October 6, 2025, at 11:29 a.m., stating tha...
I placed an online order from Mango’s website (Order No: ES0QXX) and paid ₺9,604.00 by credit card. At the time of purchase, the estimated delivery time was 6 days, but 4 days have already passed, and my order still hasn’t been delivered. On October 15, 2025, I contacted Mango customer service. Dur...
My cargo, numbered 17210632227862, was sent to me via Sürat Kargo on 16/10/2024. It was picked up from Bursa to be delivered to my address. However, once it reached Mersin, the destination city, I received a call from the Mersin station agency of the cargo company, informing me that they couldn't de...
I placed an order on Slazenger.com.tr on November 20, 2024, and as of today, I still haven’t received it. I got a message saying, “Your order has been handed over to MNG Kargo,” but no tracking number was provided, and no delivery has been made. I reached out to customer service twice and spoke wit...
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