On September 7 and 18, I placed three separate orders to Antalya through Pazarama. In my orders, I purchased Çaykur Filiz tea, thinking the products were 1 kg each. However, the items delivered to me were only 500 grams. This means I paid the price for 1 kg but received only 500 grams of tea. For my orders with numbers 922155211, 391979633, and 167909039, I paid ₺399.80, ₺423.02, and ₺423.02 respectively by credit card. As a result, I ended up paying around ₺430 per kilo of tea, which is an excessive price. The product weight was not clearly displayed on the screen, and there was no information indicating that returns were not allowed. After receiving the products, without opening or using them, I wanted to return them. However, when I contacted customer service, I was told that food product returns were not accepted and they could not help me. Yet, on platforms like Trendyol and Hepsiburada, I had never experienced such an issue in similar cases. I request that the return of these products be accepted or that the amount I paid be refunded. I was misled by unclear product weight and return conditions, and I want this issue to be resolved.
On October 28, I ordered green tea from Pazarama (order number: 745874801). In my first order, even though I purchased multiple packs of green tea, on...
I am an expat living in Türkiye, and I placed an order from Yemeksepeti Market on 13 December at around 11:44, with the order number #tfw-phzp. When the delivery arrived, more than five items that I had paid for were missing from the order, with a total value of 1,118 TL. After noticing the missing ...
On September 4, I placed an order through Yemeksepeti from the Adana Real Rossmann branch and paid ₺1,212 by credit card at the door. The payment was withdrawn from my card, but the courier claimed it had not gone through and took the products back without delivering them. My order number is f88c-lv...
I placed an order with Yemeksepeti, but unfortunately, the delivery was missing some items. I paid ₺140 for the item, but I only received a refund of ₺112. When I reached out to support to inquire about my incomplete refund, I received unclear and unhelpful replies that failed to tackle the real pro...
I returned a product to the store I purchased it from for an exchange. When I tracked the shipment using the tracking number, I saw that the package was sent back to me a week later. It never reached the store, and they decided on their own to return it to me. When I contacted the store, they said t...
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