I bought a brand-new product from Pazarama, but when it arrived, it was not the item shown in the picture—it was completely different. I returned the product, and while the company refunded the purchase price, they did not reimburse the shipping cost. I called the call center and explained the issue, and the representative told me that their system doesn’t process shipping refunds automatically. Instead, customers are required to call them to request the shipping fee reimbursement. This process is neither transparent nor customer-friendly, and it puts the burden entirely on the buyer. Please be aware of this situation and think carefully before shopping from this company. If a customer forgets to call the call center, they won’t refund the shipping cost.
I bought products through Pazarama using my Pazarama limit, but Pazarama arbitrarily canceled my order, and this has now happened for the second time. In my first complaint, customer service called to apologize, and I accepted it, so I ordered again. However, the same frustrating situation occurred....
Unfortunately, I made a mistake when shopping on the Pazarama website. The item I ordered on April 30, 2024, arrived in my district on May 6, 2024. I informed the courier that I did not wish to accept the delivery and would return it. In other words, I did not accept the thing and returned it instea...
My complaint is about a product I purchased through Pazarama. The item, which I bought via a promotional campaign, broke down after 20 days. Since 15 days had passed, the seller refused to accept a return. I contacted customer service through both phone and messages, explaining that the product was ...
I bought a shaving machine from Pazarama, and the product arrived. When I opened the packaging, I noticed small black-and-white hair strands on the blade area and inside the box. I took photos and returned the product, but the company rejected my return. I called Pazarama, and they said, "We’ve note...
On September 30, 2023, I ordered a cell phone from Pazarama.com, with the promise of "shipping within 4 days at the latest." However, 12 days later, after numerous messages and phone calls, I learned that the product was unavailable. Their customer service representatives did not even bother to resp...
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