I am filing a complaint regarding an error I experienced in the Pazarama app and the lack of a refund. On July 28, 2025, at 2:00 PM, a promotion was launched for the Keramika Maya Nordic 6-person coffee set, listed at ₺199. As a Plus member, I added the item to my cart, but the price in the cart showed ₺641 with no discount applied. I have screenshots as evidence. Suspecting it was an app error, I proceeded to place the order. Even after placing the order, the product continued to display the ₺199 price for Plus members. Despite this, Pazarama claimed the item was out of stock and tried to shift the blame. However, the price was clearly ₺199 at the time of purchase, which is not my fault. Even 10 minutes after the order, the price remained ₺199. I am requesting the refund of the overcharged amount.
On July 2nd, I placed an order on Pazarama for over ₺1,000. For nearly 10 days, my order status remained stuck at 'order received.' Today, after I called them 2-3 times, they finally looked into it. But when I called again, they suddenly canceled my order, even though I can see the item is still in ...
I purchased a product from the Gurmepark store via the Pazarama app, where the description clearly stated that it included three units. However, when I reported the missing items, the seller told me, "The description does not concern me, I will only send one, my description says one." When I reporte...
On the November 11 promotions, I tried to purchase a Hisar brand cutlery set through the Pazarama mobile application. That day, there was a +₺200 points bonus and a “2x points” campaign. Despite trying multiple times during the purchase, the system kept giving the “pay 80” error and I couldn’t compl...
On 9 September 2025, I purchased four items totaling ₺3,860 through the Zara app, paying by credit card, and the amount was debited from my account. However, my order never appeared in the system and no order was created, even though I have the payment receipt. After this issue, I contacted Zara’s c...
My complaint is about a product I purchased through Pazarama. The item, which I bought via a promotional campaign, broke down after 20 days. Since 15 days had passed, the seller refused to accept a return. I contacted customer service through both phone and messages, explaining that the product was ...
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