Pazarama Sent a Product That Does Not Match the Image and Ignored Me

Betül · 2025-02-25T15:57:17+03:00

I have a complaint about Pazarama and Zumm Ecza e-commerce sites! The item I got is not what was depicted in the picture. Because my mother accidentally used it, I'm unable to return it at all. This isn't the first time I've encountered a problem like this—I once ordered dog food, and the weight was not what was promised. I had to wait for what felt like an eternity to receive my refund. This experience is incredibly exasperating. Additionally, I'm unable to include photos in my review, which stops me from illustrating precisely what went wrong. They do not meet even the simplest expectations for customer satisfaction. I will not accept this situation and intend to file a complaint with the Ministry of Trade. When an online store lacks reliability, making purchases turns into a daunting task.

Pazarama

Dear customer, We have received your notification, and we want you to know that we are sorry as Pazarama for the negative experience you have had. We are starting an immediate review to resolve the situation you experienced and inform you, and we will provide you with information as soon as possible. You can share all your suggestions and requests regarding our products and services by contacting our call center at 0850 724 79 76, through Pazarama Mobile > My Account > My Orders > Create Request area, or by entering the Contact Us section on our website to get support and create a request. Sincerely,

Betül

I also thank the Customer Representative who is concerned. My refund has not been deposited yet, but my coupon has been. I hope my refund will be deposited soon as well, my refund is being reviewed. I'm glad you exist.

Pazarama Sent a Product That Does Not Match the Image and Ignored Me

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