Two hours ago, I made a reservation on Otelz with booking number 5279**. I quickly realized that due to an error on the search page, the price I saw for two nights was actually for just one night, resulting in a significant difference in cost. Without noticing, I confirmed the reservation. As soon as I realized the mistake, within 1.5 to 2 hours, I tried to cancel the booking and contacted customer service directly.
However, I was informed that the site would charge the full amount as a cancellation fee. This forces me to stay at a hotel that exceeds my budget. Since my credit card details are saved, I was told the payment would be automatically processed. When I spoke with customer service, they were adamant that the reservation could not be canceled, and even if it was, the full amount would be charged as a penalty.
I’ve been organizing all my company and personal trips through Otelz for years, but after this experience, I will never use their service again. No other system in the world has such rigid rules with zero regard for customer satisfaction.
I made and fully paid for my reservation (No: 5553772) through Otelz.com using my credit card. However, my reservation was canceled because Otelz failed to transfer the payment to the hotel. As a result, I had to pay again out of pocket just to check in. After discussing the issue with the hotel ma...
I made a reservation on Otelz.com for a one-night stay from March 31 to April 1, 2025, under reservation number 5504023. The full amount was immediately charged to my credit card. However, when I called the hotel directly today to ask a simple question, I was shocked to hear that they had no record ...
I made a reservation via Otelz.com on April 23rd with reservation number 5044339. However, the company contacted me, stating that there was an error in the pricing and they would need to cancel the reservation. They cautioned that if we proceeded with our plans to stay at the hotel, they would be un...
On May 7, 2025, I attempted to make a reservation through the Otelz.com app. However, during the process, my card was charged twice for a single booking attempt. I immediately contacted their support team and was told to send an email explaining the issue, which I did without delay. Despite acknowl...
I made a hotel reservation through Otelz.com, and when I arrived at the hotel, I was told that I needed to pay for the room at the front desk. I paid the full amount directly to the hotel. However, after that, I discovered that Otelz.com also charged me separately for the same reservation—meaning I ...
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