I made a reservation via Otelz.com on April 23rd with reservation number 5044339. However, the company contacted me, stating that there was an error in the pricing and they would need to cancel the reservation. They cautioned that if we proceeded with our plans to stay at the hotel, they would be unable to provide us with accommodations. Despite my careful planning and anticipation, they insisted on canceling our reservation, even though it had been made weeks in advance. They even proposed an additional charge of 200 or 300 Euros for our hotel stay. I made an online payment for the hotel on April 23, and as a customer, I am entitled to the price I paid. A customer representative named M**** contacted me multiple times, stating that they would cancel the reservation. However, they provided no help or support and abruptly ended the call after promising to cancel. I expect immediate action to be taken.
Two hours ago, I made a reservation on Otelz with booking number 5279**. I quickly realized that due to an error on the search page, the price I saw for two nights was actually for just one night, resulting in a significant difference in cost. Without noticing, I confirmed the reservation. As soon a...
I made a reservation on Otelz.com for a one-night stay from March 31 to April 1, 2025, under reservation number 5504023. The full amount was immediately charged to my credit card. However, when I called the hotel directly today to ask a simple question, I was shocked to hear that they had no record ...
I recently made a reservation through Otelz.com, choosing to pay at the hotel. However, I received a notification that my reservation would be canceled if I didn't make a prepayment. Reluctantly, I decided to make the payment of 6,102 TL as stated in the email. To my surprise, they insisted on charg...
I booked a hotel through Otelz.com and received an official confirmation email shortly after. Everything seemed fine—until weeks later, they suddenly called me to cancel the reservation, saying the price was listed incorrectly and that it "shouldn't have been that low." According to them, I should’v...
I made a reservation through Otelz.com (Reservation No: 5495777) for a trip to Kumluca/Adrasan, taking advantage of their early booking discounts back in February. Everything seemed fine—until just before our trip, when I contacted the hotel to confirm the details. To my shock, the hotel informed me...
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