After charging, my Oral-B toothbrush won't turn on. What should I do?

If your Oral-B toothbrush doesn’t turn on even after a full charge, several issues might be the cause.

Possible reasons:
The charging contacts are dirty or oxidized

The toothbrush has entered protection mode or has frozen

The battery or internal circuit board is damaged

The charger is faulty, especially if it was dropped or exposed to moisture

What you can try:
Plug the charger into a different outlet and leave the toothbrush on the base for 30–60 minutes, even if the charging light doesn’t blink

If your model has a reset button (like Oral-B iO or Genius), hold the power button for 10–15 seconds

Wipe the contacts on both the toothbrush and the charging base with a clean, dry cloth

If the toothbrush shows no signs of life at all, it may be an internal failure. Oral-B devices are usually eligible for free replacement under warranty, as long as the damage wasn’t caused by user error

❗ If the store or service center refuses to accept the toothbrush for warranty repair, 👉submit a complaint on Xolvie👈. This can help you assert your consumer rights and get the issue resolved!