I purchased my Oral-B iO Sensy 9 toothbrush in 2022. Since July, the device has been shutting off suddenly even before the battery is fully drained — sometimes at 50%, sometimes at 60%. This happens during every use once the battery level starts to drop.
On July 27, I called Oral-B Turkey and opened a support ticket, but I never received a callback. I reported the same issue again and called two more times, and each time I was told, “We’ll get back to you,” but no one ever did. Most recently, I called for the third time on September 17, and again received no result. My support ticket number is 2059791.
When I called the Ayser Authorized Service Center, I was told that the product is too complicated to repair, that it is no longer in production, and that its battery cannot be replaced. However, my toothbrush has a 5-year parts-supply guarantee, and I still have the purchase invoice.
I am requesting that Oral-B replace the faulty battery in my device, which is still under warranty. I expect an urgent and clear resolution.
Oral-B claims “If you’re not satisfied, we’ll refund your money within 30 days,” but when the product malfunctions, they don’t provide any spare parts for repairs. On 19.01.2023, I bought the Oral-B Genius X White electric toothbrush for both myself and my spouse. Strangely enough, both products bro...
I purchased a Philips hx 685t electric toothbrush with serial number 200709-1c from an online website on December 9, 2020, for 1050 TL (which was equivalent to approximately 140 dollars at that time). However, within the last 6 months, its performance has significantly deteriorated, and I'm no longe...
I purchased three Oral-B electric toothbrushes from Migros for my spouse, child, and myself. Unfortunately, all three toothbrushes stopped holding a charge before their first year of use. Now, we can’t even complete a single brushing session on a full charge. I contacted Oral-B’s customer service t...
I've been trying to get help from the service center since October 26, 2022. I made six requests already, but still haven't heard back, my warranty is almost up, and if I don't do something soon, I might have to take legal action. the thingy has a three-year warranty in Turkey, which is still active...
I encountered a significant issue with my robot vacuum purchased in May 2023. Although the faulty unit was replaced with a brand new one, within just 7 months, one of the two vacuums it contains has all its brushes broken. When I contacted technical support, they informed me that the warranty had ex...
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