Oral-B iO 2 Was Defective Right Out of the Box

I am writing regarding a defective Oral-B iO 2 electric toothbrush that has never worked since the day it was purchased.

My family purchased an Oral-B iO 2 dual-pack online approximately 7–8 months ago. Unfortunately, one of the toothbrushes was defective from the moment it was removed from the box. It has never charged, never powered on, and has never been usable even once.

The set was purchased online by my elderly mother. Due to her age, she can no longer remember which website she ordered it from, and we are unable to locate the invoice or order details. We only still have the original product box.

After discovering the problem, we contacted Oral-B Customer Service. During our conversation, we were informed that the product cannot be repaired and that a replacement might be considered if the authorized service center determines it is appropriate.

However, I would like to emphasize that this is not a product that failed after use. It was defective right out of the box and has never functioned or accepted a charge even once. This is clearly a manufacturing defect rather than damage caused by use.

Although we no longer have the purchase invoice, the Oral-B iO 2 has been available in Türkiye for less than two years, and the product is covered by a two-year manufacturer's warranty. I therefore respectfully request that Oral-B consider the circumstances of this case and assist us with a warranty replacement despite the missing invoice.

I kindly ask that the defective toothbrush from the dual-pack be replaced with a new, fully functional Oral-B iO 2 so that our inconvenience can be resolved fairly.

Thank you for your time and consideration. I look forward to your response and a customer-focused solution.