Oral-B claims “If you’re not satisfied, we’ll refund your money within 30 days,” but when the product malfunctions, they don’t provide any spare parts for repairs. On 19.01.2023, I bought the Oral-B Genius X White electric toothbrush for both myself and my spouse. Strangely enough, both products broke down one after the other. We contacted customer service and got the details for the authorized service center. Today, I went to 'Düzgün Ticaret', the service center located in Adana. They informed me that if the product is still under warranty, it gets replaced, but if the warranty has expired, Oral-B doesn’t send spare parts and they simply sell a new product to the customer. When I purchased the toothbrush, it cost nearly one-fourth of today’s market price. If we are expected to buy a new one every 2–3 years, then owning an electric toothbrush becomes an unnecessarily expensive burden. Spending ₺4,000 every few years is unreasonable—who can afford that? I want to have the product repaired, but they say no parts are available. The warranty is only 2 years. What kind of cycle is this? If the product can’t be repaired, why is it sold at such high prices in the first place?
I purchased my Oral-B iO Sensy 9 toothbrush in 2022. Since July, the device has been shutting off suddenly even before the battery is fully drained — sometimes at 50%, sometimes at 60%. This happens during every use once the battery level starts to drop. On July 27, I called Oral-B Turkey and opene...
I purchased three Oral-B electric toothbrushes from Migros for my spouse, child, and myself. Unfortunately, all three toothbrushes stopped holding a charge before their first year of use. Now, we can’t even complete a single brushing session on a full charge. I contacted Oral-B’s customer service t...
I purchased a Philips hx 685t electric toothbrush with serial number 200709-1c from an online website on December 9, 2020, for 1050 TL (which was equivalent to approximately 140 dollars at that time). However, within the last 6 months, its performance has significantly deteriorated, and I'm no longe...
I purchased the Oral-B Pro 3900 rechargeable toothbrush from the Media Markt store on December 7, 2024. Less than 20 days after the purchase, the product suddenly stopped working while I was brushing my teeth. I initially thought the battery was dead, so I charged it, but it still does not function....
I encountered a significant issue with my robot vacuum purchased in May 2023. Although the faulty unit was replaced with a brand new one, within just 7 months, one of the two vacuums it contains has all its brushes broken. When I contacted technical support, they informed me that the warranty had ex...
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