I purchased an Oppo A60 smartphone in April 2025, expecting quality and reliability from a brand I trusted. Unfortunately, the device started having issues almost immediately. Before even completing 30 days of use, the internal speaker malfunctioned, making calls and media playback nearly impossible. Since I didn’t have a backup phone, I had to wait about another month before I could open a support request and send the device in.
I explicitly requested a device replacement, not a repair, given that the defect occurred so early in ownership. However, without my permission, the phone was opened and repaired—with the internal speaker and other components replaced. I find this completely unacceptable. A brand-new device should not require repairs so soon, and it certainly shouldn’t be tampered with without the owner's consent.
Oppo, this is not how a reputable company should handle post-sale issues. I paid good money for a fully functional, new product—not for a refurbished one after only a few weeks of use. I demand a full device replacement, not a repaired phone. If you fail to resolve this fairly, I will stop using the device and pursue this matter through legal channels. Please stand by your product and offer the customer care your reputation promises.
I purchased an Oppo A60 smartphone on June 2, 2025, expecting a reliable device from a globally known brand. However, in less than a month, I noticed a visible bend in the phone's frame—even though the device was used with extreme care and was never dropped or mishandled. I reported the issue to the...
I purchased the Oppo A60 on June 30 from Vatan Bilgisayar, and just days later the phone began malfunctioning. During calls, I started receiving an error message that reads “Call Failed”, and the device often freezes with a completely white screen when I try to open apps. After a while, the phone re...
I purchased the Oppo A60 expecting a smooth and reliable user experience, but the reality has been the opposite. Due to several persistent hardware and software issues, I sent the phone to the authorized Oppo service center. Shockingly, the device was returned without any proper repair. It appears t...
I bought a brand-new Oppo A16 60 in February, expecting a reliable device. Just 10 days later, the phone started freezing and vibrating uncontrollably. I returned it to the store I bought it from, and they told me to send it to the service center. The phone was returned within a week with a note cla...
I purchased an Oppo A60 from Media Markt on December 22, 2024, and within a very short time, the screen cracked completely while it was in my pocket, despite never being dropped or subjected to any impact. This wasn’t just a small crack—it spread across the entire screen like a web of hairline fract...
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