Omio Needs to Refund My Unused SNCF Train Ticket After Service Disruption
Through Omio, I purchased a train ticket for the SNCF Voyageurs TER 17538 train departing on Sunday, January 18, 2026, at 5:43 PM from Annecy to Valence TGV Rhône-Alpes Sud. My reservation number provided by Omio was “kjk537,” and I paid a total of €74.90 for this trip.
On the day of travel, I received a notification informing me that my train number 17538 scheduled for departure at 5:43 PM on 01/18 had been affected by a “technical equipment failure” and that Annecy station would no longer be served, meaning the train would not stop at or depart from Annecy at all. Because of this, I was completely unable to board the train or complete my journey, and I did not use any alternative transportation service.
Since I do not speak French, I was unable to directly communicate with Omio or SNCF to modify the ticket or start a refund process on my own. Because the train never operated from Annecy and the transportation service was effectively not provided, I request a full refund of the €74.90 paid for the ticket purchased through Omio.
As my trip could not take place due to a technical failure caused by the operating train company, I kindly request that my inconvenience be resolved and that my refund process be initiated as quickly as possible.
