On August 21, 2024, I purchased two skirts at 50% off from the Nocturne store in Ankara Cepa AVM. The staff informed me that if I bought three items, I would receive an additional 20% off. So, I also bought a pair of shorts for ₺1,119, down from ₺1,400. However, when I went to exchange the shorts for a dress at the Nocturne store in Istanbul Akasya AVM, priced at ₺2,799 with a 50% discount, I expected to pay ₺1,840 after applying the extra 20% discount, just like with the original purchase. Instead, the staff member, Ş****, told me I had to pay ₺2,299 since I was now purchasing a single item. Despite my explanations, I was overcharged and ended up paying ₺1,180 instead of the ₺721 difference I should have paid. I am requesting a refund of ₺459 for the overcharge. It’s frustrating that this simple exchange was mishandled, and I believe Nocturne needs to rework their system to accurately apply discounts during exchanges and better train their staff to resolve issues.
I purchased a jacket from the Nocturne online store, but it didn’t fit. When I went to the Nocturne store in Ankara Cepa to return it, I was told that online returns must be processed through a shipping service. When I asked about the return deadline, the store staff said they didn’t know. I’ve tri...
In 2022, I purchased a dress from Nocturne's collection and only wore it a few times throughout the year. In the summer of 2023, I washed the dress by hand using soap, and the colors ended up bleeding together. I shared my problem with the Akbatı store, and they confirmed that they have received sim...
I purchased an item from Zara Korupark AVM, and the price charged at checkout did not match the tag price. Due to being in a hurry and using contactless payment, I only noticed the issue after checking my receipt at home. The price on the tag was 2090₺, but I was charged 2590₺, meaning I overpaid by...
On September 30, 2024, I purchased a dress for ₺3,843 from Kıyafet Sepeti's online store. The dress was not custom-made or tailored for me; I simply selected a size from their website. After trying it on the same day, I found it didn’t fit and initiated a return the next day. On December 5, 2024, I...
On July 23, 2025, I made a purchase at the H&M store in Capitol AVM, which included a lingerie item labeled as ₺399.99. However, at checkout, it was scanned and charged at ₺599.99. Since I bought several other items, I didn’t catch the price discrepancy at the time. When I got home and reviewed the ...
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