I ordered a dress from Nocturne's online store, but upon delivery, I received a different product. How should I handle return in this case?

Here's how to handle a return if the item you received differs from what you ordered from Nocturne's online store:

• Start the Return Request: To initiate a return, reply to the email you received with your order confirmation, mentioning the incorrect product you received. Send an email to [email protected] with your order number and the specifics of the items you wish to return if you are unable to locate the confirmation email.

• Get Return Instructions: If your return is accepted, Nocturne will email you the return guidelines and a shipping label. Make sure you adhere to the given instructions.

• Send the Return: Carefully pack the wrong product and return it to the specified address. If you are an international customer, don't return the item until you have been given permission to do so.

• Await Inspection: Nocturne will examine the item after receiving your return. You will receive an email informing you whether your refund was approved or denied.

• Processing of Refunds: Your refund will be credited to the original payment account if your return is accepted. Please be aware that there is no refund for shipping or handling fees.

Keep in mind that the information provided reflects the general process, but any alterations to Nocturne’s return policies could influence the process.