I ordered a burgundy dress with gold button details from Nocturne’s online store, trusting the description and image. However, the dress I received was completely different. The buttons were silver instead of gold, and the dress’s pleated look in the picture turned out to be a plain skirt. This is misleading to the consumer, and I feel disappointed by Nocturne’s lack of quality control. To make matters worse, they don’t allow in-store returns for online purchases, which is ridiculous when most brands offer this option. As a loyal customer who loved wearing Nocturne, I’m really frustrated with this experience. I demand that my issue be resolved, and I won’t be ordering online from Nocturne again unless things change.
I purchased a jacket from the Nocturne online store, but it didn’t fit. When I went to the Nocturne store in Ankara Cepa to return it, I was told that online returns must be processed through a shipping service. When I asked about the return deadline, the store staff said they didn’t know. I’ve tri...
In 2022, I purchased a dress from Nocturne's collection and only wore it a few times throughout the year. In the summer of 2023, I washed the dress by hand using soap, and the colors ended up bleeding together. I shared my problem with the Akbatı store, and they confirmed that they have received sim...
I placed my first order on SHEIN, which included one dress and two pairs of sunglasses. Unfortunately, the experience has been a complete disappointment. The dress I received looks nothing like the one pictured on the website—it’s an entirely different design and quality. On top of that, there’s no ...
On September 7, 2023, I bought the Hooded Faux Fur Coat with order number DBA74-25023-684773 from Nocturne. Unfortunately, the goods exhibited signs of damage soon after use. I immediately reported this issue to customer service, and following an investigation, you inspected the merchandise for 21 ...
On August 21, 2024, I purchased two skirts at 50% off from the Nocturne store in Ankara Cepa AVM. The staff informed me that if I bought three items, I would receive an additional 20% off. So, I also bought a pair of shorts for ₺1,119, down from ₺1,400. However, when I went to exchange the shorts fo...
Comments