It is important to know that Nocturne does not allow direct exchanges for online orders if you would like to return an item from their online store. That being said, getting the desired item is an easy process. This is how you can deal with it:
• Start the Return Process: Email [email protected] with your order number and the specifics of the item you want to return, or reply to the email you received with your order confirmation. Observe the return procedures that Nocturne has provided.
• Get Return Instructions: If your return request is accepted, Nocturne will give you comprehensive return instructions along with a shipping label. To ensure that the return process goes smoothly, make sure you closely follow the instructions provided.
• Return the Unwanted Item: Carefully pack the unwanted item and return it to the designated address. To guarantee a successful return, adherence to the requirements and instructions for return eligibility is crucial.
Given that return and refund policies are subject to company policies, it's recommended to verify the latest with the brand.