Nocturne Vadistanbul Staff Treated Me With Disrespect
I visited the Nocturne store at Vadistanbul to shop, but I experienced a level of disrespect and coordinated hostility that I have never encountered at a premium brand. The behavior of the employees named E** and E** from the moment I walked through the door was extremely condescending and uncomfortable. Instead of assisting me, they stood next to me and openly discussed “sales/commission negotiations” with each other while looking directly at me. I found this attitude, which treats customers merely as a way to earn commissions, completely inappropriate for the Nocturne brand.
Their disrespectful behavior was not limited to me. At the checkout, they loudly reprimanded another woman who was exercising her legal right to request a return, doing so in front of everyone. Their rude attitude toward customers, raised voices, and tendency to insist that “you are mistaken, we already told you, you must not have heard us, so the mistake is entirely yours” whenever there was even the slightest disagreement were completely unacceptable. Publicly accusing a customer of lying is deeply hurtful and inconsistent with the standards expected of a professional company.
Because I found the situation extremely disturbing, I looked into the store and learned that it is a franchise location. I would like to ask Nocturne headquarters: Are you really going to continue entrusting your brand name at an upscale mall like Vadistanbul to employees who display such poor customer service and professionalism? Even though the store is very close to my home, I will not visit it again or recommend this location to anyone as long as these employees continue working there. I request that headquarters take the necessary disciplinary action against these two employees as soon as possible and provide me with information about what action has been taken.
