Nocturne Denied My Nordstrom Return Refund Without Explanation

I purchased a Nocturne dress through Nordstrom on June 30, 2026. When the dress arrived, I tried it on once and found that it ran very small, so it did not fit. The very next day I returned it unworn, with all tags attached, and in the original shipping bag. On July 17, 2026 I received an email from Nordstrom stating that Nocturne had denied my refund request. I was also informed that they would not be providing any photos or additional documentation explaining the reason for this denial. On July 21, 2026 this decision was upheld. As a result, Nocturne has kept the dress, I have not received any refund or credit, and I have been given no clear explanation or proof of any alleged damage or issue with the garment, even though I followed all return rules. I find this situation unfair and very disappointing, especially given that I acted in good faith and returned the dress promptly, in unworn condition and exactly as required. I request that my order number 1047620163 be fully refunded as soon as possible or, at the very least, that a clear, documented explanation with evidence be provided for the refusal. I also expect this situation to be reviewed so that other customers do not encounter the same experience with Nocturne products sold via Nordstrom.