Nestlé Refuses to Ship Missing Coffee Pods Paid for on Trendyol

I ordered 20 boxes of coffee capsules from the seller Nestlé on Trendyol. When my order arrived, there was no damage to the box, and I opened it myself. Inside, 10 boxes came sealed in a cardboard pack, while the other 8 boxes were packaged separately inside the shipping box—meaning there were only 18 boxes in total, and 2 boxes were clearly missing.

I noticed the missing items when I opened the box the day after delivery. I then contacted Nestlé via Trendyol, explained the situation in detail, and requested that the missing 2 boxes be shipped to me. Despite this, Nestlé insists that the order was sent complete with 20 boxes and rejected my request. Even though the shipping box was completely undamaged and I personally unpacked it, the brand's outright refusal to take responsibility has both compounded my frustration and broken my trust.

I demand that the missing 2 boxes of coffee capsules, which I already paid for, be delivered to me. I request an urgent resolution to this issue and an investigation into the matter to prevent similar errors in the future.