I had a terrible experience with Mytrip after purchasing a flexible flight ticket from their website. My original flight was scheduled for April 14, but I requested to change it to September 27 (departure) and October 17 (return). They approved the change, sent me a link, and I paid the fare difference.
But when I checked the site two days later, the flight dates hadn’t changed. I contacted Mytrip immediately, and they claimed there was now a new fare difference, even though I had already paid. Shockingly, they tried to resell the ticket I had just bought.
Despite me refusing to cancel anything, they repeatedly pushed for a cancellation. I eventually said, “Only cancel if you’re going to cancel it entirely.” Instead of fixing their mistake, they canceled the entire ticket, including the newly issued one—just days before my first flight.
They also had the audacity to request a third payment. I have screenshots and all correspondence saved. Their automated support system made the situation worse, misinterpreting my request and leading to a full cancellation.
I demand a full refund for both payments or that they reissue the ticket for September as originally agreed. This platform is not reliable, and the way they misled and pressured me into a cancellation is unacceptable.
I am extremely disappointed with how Mytrip.com has handled my ticket cancellation. When I initially reached out to cancel my ticket, they redirected me to the airline. The airline assured me that there would be no cancellation fee and that I could proceed. Following their advice, I canceled the tic...
I booked a flexible ticket for my Vietnam flight through Mytrip, expecting that I could cancel it if needed. However, when I tried to cancel the booking as my departure date approached, I was only met with automated responses and could not reach a real customer service representative. Finally, 40 h...
I purchased round-trip tickets from Dubai to Izmir and back. Unfortunately, Mytrip changed both the date and arrival airport of my flight. They moved my June 8th ticket to a different date and changed the arrival to Ankara. If I had wanted to go to Ankara, I would have booked a ticket there in the f...
I’ve been trying to change the dates on my ticket through Mytrip.com for three days, but the process has been incredibly frustrating. Their website chatbot or representative messaging system is confusing and unhelpful, and I keep being told, “We’ll get back to you,” with no resolution. When I call c...
On July 8, 2025, I purchased a flight ticket through the MyTrip mobile app. The payment was successfully processed and deducted from my account, yet my booking was never confirmed. When I contacted customer service, I was told that they supposedly “didn’t receive the payment” and that the reservatio...
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