I Used Mustela Baby Shampoo and It Caused Severe Allergic Reactions Twice on My Infant

When my baby was born, I chose Mustela baby shampoo because it’s marketed as a gentle and trustworthy brand. I wanted only the best for my newborn, so I paid more than I would have for other brands, believing this product would be safe for my baby’s sensitive skin.

Unfortunately, after the very first use, my baby had a severe allergic reaction. Her skin broke out with rashes and redness all over. I immediately stopped using Mustela and switched to a different brand, which caused no issues.

Now that my daughter is 6 months old, I decided to give Mustela one more try, thinking perhaps the first reaction was due to her age or sensitivity at the time. But to my disappointment, the second attempt ended the exact same way—her entire body was covered in red, irritated patches.

This is incredibly frustrating. We pay a premium—₺—for Mustela because we’re promised safety, quality, and care for our babies’ delicate skin. But the product clearly does not live up to that promise for us.

I strongly urge Mustela to investigate its formula and provide transparency about potential allergens. In the meantime, I want a refund and an acknowledgment of this serious issue. Parents deserve products that deliver on their claims—not ones that harm their children.