1
Nur is completely dissatisfied with the result

I Face Skin Burns and Irritation from Mustela Family Sunscreen SPF

I Face Skin Burns and Irritation from Mustela Family Sunscreen SPF
I Face Skin Burns and Irritation from Mustela Family Sunscreen SPF
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July 01, 2025 4:41 pm
57

I purchased the Mustela high-factor family sunscreen from an authorized pharmacy in June 2025, trusting its reputation for gentle care. Unfortunately, the product caused severe skin reactions for my entire family, including my children. After applying the sunscreen, we all experienced burning sensations, itching, and noticeable redness on our skin.

In addition to the sunscreen, the product came with a complimentary moisturizer. Hoping to soothe my child's skin, I applied the moisturizer, but it only worsened the burning and irritation. This experience has caused great discomfort and distress for my family, completely ruining our outdoor plans and making us question the safety of Mustela products.

I am very disappointed that a product intended for family and children's sensitive skin caused such harm. I request a full investigation into this product, a refund for the defective items, and an official apology from Mustela.

Nur
Nur
July 23, 2025 4:25 pm

The brand sent a long survey, we filled it out, and only a thank you message for the survey was received. They did not offer any solution to resolve our grievance.

Nur
Nur
August 31, 2025 12:16 pm

They asked us for the cream, we shipped it, but we haven't received any response for 2 months. No solution.

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