1
Özlem is completely dissatisfied with the result

Mustela Sun Cream Didn’t Protect Me—Suffered Painful Sunburn Despite Proper Use

Mustela Sun Cream Didn’t Protect Me—Suffered Painful Sunburn Despite Proper Use
Mustela Sun Cream Didn’t Protect Me—Suffered Painful Sunburn Despite Proper Use
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Özlem
July 17, 2025 11:01 am
50

I purchased Mustela brand sunscreen from the Konya Kent Plaza Pharmacy after it was recommended as a safe and high-quality product for children and adults. Unfortunately, it completely failed to protect me. On the very first day of our vacation, I experienced a severe sunburn that left me in pain for four full days. My health was negatively impacted, and I wasted ₺1,000 on a product that didn't do its job.

What’s worse is that my partner and I applied the cream 30 minutes before sun exposure and reapplied it after every swim, exactly as instructed. Despite this, both of us suffered sunburns. The only reason my daughter didn’t get burned is because we had her wear a long-sleeved swimsuit. This proves that the product failed even under proper use.

I’m deeply disappointed and expect a formal explanation and apology from Mustela. I also demand a full refund for the defective product. Selling a sunscreen that doesn't protect defeats the entire purpose, and Mustela needs to take responsibility for this failure.

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