I ordered a replacement blade for my Moulinex meat grinder, but when it arrived, the product turned out to be faulty and unusable. Naturally, I had to open the package to check whether it worked, but when I tried to return it, customer service refused my request. They told me they do not accept returns on opened packages — which makes no sense, since there is no way to test whether the blade functions properly without opening it.
Instead of standing behind their product, they insisted that “your device is defective, not the blade.” This response was both dismissive and unhelpful. I now feel stuck with a part that doesn’t work and no support from the company.
For a brand like Moulinex, this kind of after-sales service and warranty refusal is unacceptable. Customers deserve the right to return faulty items, especially when it is impossible to verify product quality without opening the box.
I demand a full refund or a proper replacement blade and expect Moulinex to review its return policies so that other consumers don’t go through the same frustration.
I purchased a Moulinex meat grinder, and on the third use, the blade shaft broke. When I contacted the warranty service, they showed no interest in helping. Without even inspecting the product, they immediately blamed it on user error. How could a product break from user error after only three uses?...
I own a Moulinex bread maker, and recently one of the kneading paddles in the dough pan stopped working. When I contacted the service center, I was shocked by their response — they told me I should simply throw the entire machine away. It seems ridiculous to discard a whole appliance just because o...
I bought a brand-new Kiwi water dispenser in its sealed box, only to find that the cup holder covering was in poor condition when I opened it. I sent the product for warranty repair and waited an entire month. However, the product was returned to me exactly as I sent it—unrepaired. I contacted them ...
The plastic milk container on my Philips LatteGo machine has cracked, and I’m extremely disappointed with the lack of support provided. Despite this being a widely reported issue among many users, no fix or compensation has been offered by Philips. This makes it clear that the problem is likely due ...
I purchased the Philips MG7950 personal care product about three months ago from the Bursa Media Markt store, specifically because it was suitable for both wet and dry use. However, rust appeared on the blade in a short time, which I find unacceptable. After experiencing this issue, I contacted both...
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