Philips MG7950 Blade Rusted in Three Months - I Want a Refund
I purchased the Philips MG7950 personal care product about three months ago from the Bursa Media Markt store, specifically because it was suitable for both wet and dry use. However, rust appeared on the blade in a short time, which I find unacceptable. After experiencing this issue, I contacted both Philips customer service and Media Markt. In my conversation with the technical service, I was told that parts are not covered under warranty and that the blades need to be oiled. However, I would like to note that there is also information stating that this product does not require oiling. Finally, I was advised to apply to the Consumer Arbitration Committee. I was not given this information at the time of purchase, and this explanation has left me aggrieved. Due to misleading information, I am requesting a refund for the product and the resolution of my grievance. My purchase details are: Invoice No: 17S2025000016990. I also have photos of the product, which I can share if needed.
The technical service says you need to lubricate it. In the Philips product introduction and information, it says there is no need for lubrication. Instead of resolving the grievances caused by the products, the technical service now suggests applying to the Consumer Arbitration Board! How ridiculous is that, right? A brand that is advertised everywhere doesn't even bother to stand behind its product or to resolve the grievance!
A brand that doesn't even bother to get in touch!
