I purchased the Philips MG7950 personal care product about three months ago from the Bursa Media Markt store, specifically because it was suitable for both wet and dry use. However, rust appeared on the blade in a short time, which I find unacceptable. After experiencing this issue, I contacted both Philips customer service and Media Markt. In my conversation with the technical service, I was told that parts are not covered under warranty and that the blades need to be oiled. However, I would like to note that there is also information stating that this product does not require oiling. Finally, I was advised to apply to the Consumer Arbitration Committee. I was not given this information at the time of purchase, and this explanation has left me aggrieved. Due to misleading information, I am requesting a refund for the product and the resolution of my grievance. My purchase details are: Invoice No: 17S2025000016990. I also have photos of the product, which I can share if needed.
I purchased the Philips Aqua Plus Series xc8057 cordless vacuum cleaner from Media Markt on November 5, 2024 (Invoice No: y172024000024049). About two weeks ago, the device started showing an E5 error, and the body screw clips broke, causing the vacuum to stop working completely. The issue has persi...
Why is the Philips Air Frayer not covered by the warranty? Due to the rusting that started on the metal part of the product, I delivered it to the Kadıköy dealer on 23.03.2025 with the guidance of philips customer service. 1 month later, on 21.04.2025, I was informed that it was not covered by the w...
I purchased the Philips XB9185/07 Marathon Ultimate bagless vacuum cleaner about a year ago from Hepsiburada. At the end of May, the lighted part of the product malfunctioned, and the vacuum stopped working. I sent it to the service center, and they claimed the issue had been fixed, but the same pro...
Dear Sir/Madam, I am writing to request your support regarding an issue I’ve encountered with my Philips GC3929/64 PerfectCare Steam Iron, which I purchased on April 12, 2023, from a seller named “Birlikteyiz” via Hepsiburada. As someone who lives alone, I have used the iron only a handful of times—...
In November 2023, I purchased a Philips PHI XU3000/02 HomeRun 3000 Series Aqua robot vacuum cleaner from MediaMarkt. About two months after the purchase, the device began experiencing various malfunctions, and since then, I have had to send it for service 8 to 10 times. Each time, a different issue ...
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