Details of the Incident: When I first bought my device, it had no issues. However, after sending it for maintenance, it started malfunctioning every 6-7 months with performance drops. Additionally, scratches appeared on the case while at the service center. Since they did not take an entry photo, I have no proof, but after I complained, they uploaded a photo with a mat under the device. Despite my careful use, this is unacceptable. The camera stopped working, and despite multiple reports, it was only formatted and returned. The screen panel also failed, and with each service visit, new issues arose (camera, SSD, and motherboard failures). Since my warranty was still valid, I contacted customer service, and they assured me that if the issue was chronic (a defective product), it would be replaced even after the warranty expired. However, the service center only performed maintenance and returned the device without a permanent solution. Final Incident: A technician admitted to interfering with the motherboard without my permission and requested ₺8,000 for a screen panel replacement. I declined, and the device was sent back to my family. When I returned, the device sometimes turned on, but the display disappeared. One SSD was also undetected. After another service visit, my device was further damaged, and this time, ₺24,900 (~680 $) was requested for a motherboard replacement. Reason for My Complaint: My device was damaged during service. It started malfunctioning regularly after the first maintenance. Unauthorized motherboard interference caused further issues. The warranty promise from customer service was not upheld. My Request: I want my grievance resolved and expect to be contacted.
Despite the warranty being valid, they want me to puy up almost the price of the phone!! the phone suddenly shut down and wouldn't turn on, I sent it to the authorized service center, and they claimed to have fixed it before sending it back. However, the same problem persisted, so I sent it back ag...
I purchased an iPhone 13 from an Apple store approximately a year ago. Recently, the phone has been overheating and malfunctioning. Five days ago, the screen completely went black while I was on a call. When I took the phone to the Apple service center, they claimed that the phone had been dropped a...
On December 31, 2022, I purchased a Samsung FlipZ4 phone. The folding mechanism became deformed after only 7 months. Before purchasing, I specifically inquired about any potential issues with the folding mechanism and was assured that nothing of the sort would occur. After 7 months, however, the fol...
I bought the Samsung Z Flip model in November 2021, and although it was never dropped or damaged, a line appeared along the fold. Within a month, the touchscreen began to fail in the folded section, affecting half the screen, and eventually the entire screen stopped working. When I bought the phone,...
Without any impact or external damage, my three-month-old Samsung Z Fold 4 abruptly shut down while I was watching a video. As a device I paid 43,000 TL for with all of its durability claims, I expected it to perform flawlessly. I quickly returned it to Media Markt, where I had purchased it. To my s...
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