Without any impact or external damage, my three-month-old Samsung Z Fold 4 abruptly shut down while I was watching a video. As a device I paid 43,000 TL for with all of its durability claims, I expected it to perform flawlessly. I quickly returned it to Media Markt, where I had purchased it. To my surprise, Media Markt's response left me speechless. They claimed that the main board had malfunctioned due to user error, adding insult to injury with a 26,000 TL repair bill for the damage I did not cause. When I handed over the device, I documented its condition, providing evidence that the screen and casing were in good condition. My protests, however, fell on deaf ears. Despite numerous conversations with customer service, the only response was an SMS demanding the exorbitant repair fee. When I compare this experience to how quickly my wife's iPhone was replaced for a similar issue, I'm confused. The intention of Media Markt appears to be to frustrate and coerce customers into accepting exorbitant repair costs.
Recently, the touch screen on my Samsung Z Fold 3 smartphone malfunctioned. I contacted Samsung for assistance, and they instructed me to send the phone to their repair facility. However, after evaluating the phone, the service center informed me that the issue was due to user error and that the rep...
Dear authorities, my ordeal began with the ill-fated decision to purchase a Samsung Z Fold 3 smartphone. I foolishly abandoned my reliable Note 20 Ultra and opted for the flagship Z Fold 3, but oh, what a disaster it turned out to be! The screen started displaying color distortion right down the mid...
We bought a Samsung Z Fold 3 phone, but the screen had minor peeling and damage. We sent it in for repairs before the warranty expired, taking all precautions, including labeling it as fragile during shipping and adding extra protective packaging. However, Samsung refused to honor the warranty and r...
About 2.5 years ago, a friend and I each purchased a Samsung Z Fold 4. While still under warranty, both devices developed the exact same problem twice—whenever we switched to the large screen, the phone would freeze entirely. Samsung service repaired them and returned them to us, but the issue retur...
I bought the Samsung Z Flip model in November 2021, and although it was never dropped or damaged, a line appeared along the fold. Within a month, the touchscreen began to fail in the folded section, affecting half the screen, and eventually the entire screen stopped working. When I bought the phone,...
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