Xolvie Resolution Specialist April 26, 2025 10:48 am
If you keep getting denied when you try to deposit money with MoneyPay, make sure your account is fully verified first. Not finishing the Know Your Customer (KYC) process can slow down transactions.
Make sure that your card number, expiration date, CVV, and payment address are correct and up to date.
Also, make sure that your card can be used for online purchases and that you haven't gone over any daily or transaction limits that your bank has set.
If the problems don't go away, email [email protected] or call 0850 297 55 55 to get in touch with customer service.
Give specific information, like the times and amounts of the transactions and any error messages you got.
Also, call your bank to make sure they haven't stopped the transaction for security reasons.
If you’ve faced a similar issue, don’t hesitate to share your story here. You can also file a complaint on Xolvie to help others in the same situation.
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