My MoneyPay Account Has Been Suspended Unfairly
Hello, I have been using the MoneyPay app for months and regularly make my Migros purchases by uploading funds to the MoneyPay wallet. Recently, I noticed that MoneyPay silver could be purchased, so I loaded ₺25000 into my account on Saturday. I checked the exchange rates and planned to make the purchase on Monday. However, when I tried to log in to my account, I saw that it had been suspended due to suspicious transactions. I have always used my account responsibly and within the platform's guidelines, so this suspension feels unjustified. I have been a user for months, and I am confused about how loading money once could be considered suspicious. Could you please assist me and help reopen my account?
Dear User, Your notification submitted to MoneyPay has been reviewed, and you have been informed via a phone call. You can convey all your complaints, suggestions, and requests regarding our products and services to us through our Call Center or via the "Contact Us" section within our app. We wish you a happy day. MoneyPay Customer Experience Team
Resolved. Thank you for your attention.
Hello. I have been using the MoneyPay app for months. I make my Migros purchases by loading money into the MoneyPay wallet. This morning, I loaded money into my account and bought silver. I have been doing this for over a month now. Last month, when I did it, my account was suspended due to a suspicious transaction, and you reopened it 2 days after I wrote here. Today, I did the same transaction again, and my account was suspended again. Will my account be suspended every month when I do the same transaction? Can you open my account?
