Moneypay does not return my money, although I have notified me many times, I have never seen a positive return to my side, they have called only a few times, they say they will take care of it, they have not been able to return fifty TL for two months, I have not seen another company that is not reliable. There are hundreds of sudden complaints about you and I have not seen any more solutions, I would like you to know that we will make a legal application to the Arbitration Committee of the Union of Payment and Electronic Money Institutions of Turkey, where you are affiliated, I would like you to know that we will make a legal application for the day, you have no right to make anyone suffer in this way.
I submitted a request form along with my identity information to request a refund for my money, but they still haven’t been able to help. You keep saying “just call us,” and I do, but there’s never a solution. Every time I call, I’m either put on hold for too long or told that the issue will be esca...
On May 17, I put 1,000 tl into my MoneyPay account, but when I checked, my money was gone. Even though I have proof in the form of a receipt and a transaction number, I can't find the money. It's been 33 days of never-ending frustration, and no one has helped. Even though I talked to Akbank, MoneyPa...
I have been using the MoneyPay app with a set limit of 5,000 TL. Without my consent, they increased my limit to 7,000 TL. As a conscious consumer, I requested to have the limit reduced to 4,000 TL. However, instead of adjusting it to my requested amount, they inexplicably reduced my limit to zero. ...
I am beyond frustrated at this point. My refund, which was supposed to be processed through Adyen, has not been deposited into my account — and it’s been 60 days. According to policy, the refund should have been completed within 14 days, yet here I am, waiting two months with no resolution. I conta...
On May 2, 2025, between 13:50 and 14:00 (Turkey time), a MoneyGram transfer was made from Dubai to my account at Garanti Bankası. As of now, I still have not received the funds. It has been an unreasonable amount of time, and there is no sign of the money arriving in my bank account. What’s even mo...
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